Forrester research claimed that automation has improved our daily lives and it has eventually become more intelligent and sophisticated. As per its prediction in 2018, automation would become the tip of the spear to a successful digital transformation in 2019. Hence...

Africa continues to offer significant potential for future investment. It is progressively gearing itself towards a brighter future and also a growing insurance industry which helps in the country’s economic growth. Statistics as per Global Standards state that Africa...

Alike all financial incumbents, mobile money providers have a responsibility to identify their customers and also at the same time understanding the risks these customers may pose before providing services. Records as per GSMA state that approximately 1billion people...

Customer expectations for banks are changing. According to a survey based on customer service expectations, it has been observed that the level of expectations for service continue to rise, and the quality of your customer service can make or break a company. The...

Remittance has increased significantly and has become the main financial external inflow in some developing countries. Records as per World Bank predict that remittance now make up about 1/3 of total financial inflows in developing countries. Similarly, like other...